Please ensure you have read and fully understood the terms on which The Doctors Method provides service to its clients/patients prior to booking any treatment.
Booking, Rescheduling and Cancellation
Booking deposits
A booking deposit is required to secure an appointment. The deposit forms part of the cost of your treatment and will be deducted from the balance payable when you attend.
The amount of the deposit will be confirmed before your appointment is booked.
Rescheduling an appointment
We understand plans and circumstances sometimes change. If you need to move your appointment, please provide at least 48 hours notice.
Where at least 48 hours notice is provided, we will normally transfer your deposit to a replacement appointment.
A booking deposit will normally be transferred on a maximum of two patient-requested occasions.
Repeated rescheduling
Following two patient-requested reschedules, any further request to move the appointment will be reviewed individually.
For any further change, the clinic reserves the right to require a new booking deposit before another appointment is reserved.
Where the existing appointment is cancelled or moved again, all or part of the existing deposit will only be retained where this reasonably reflects a loss incurred by the clinic as a result of the change.
When considering this, we will take into account the amount of notice provided, the number of previous appointment changes, whether the reserved appointment time was filled, the circumstances surrounding the change, and any reasonable financial loss incurred by the clinic.
Where the clinic has been able to fill the cancelled appointment, this will be taken into account when deciding whether any part of the deposit should be retained.
Reasons for rescheduling
We appreciate unexpected circumstances arise, including illness.
We do not routinely require patients to provide medical evidence when requesting an appointment change. Any circumstances provided will be considered fairly and individually, but providing a reason for cancellation or rescheduling does not automatically guarantee transfer or refund of a booking deposit.
If the clinic specifically advises you not to attend, or advises postponement of treatment for clinical or safety reasons, this will not count as a patient-requested reschedule. Your deposit will remain available for a future appointment or, if you prefer not to rearrange, will be refunded.
Late cancellations
If you cancel or reschedule with less than 48 hours’ notice, all or part of your booking deposit will be retained where this reasonably reflects the loss incurred by the clinic as a result of the late change.
We will take into account whether the appointment time was subsequently filled before deciding how much, if any, of the deposit is retained.
Non-attendance
If you do not attend your appointment and have not provided notice, all or part of your booking deposit will normally be retained to reflect the clinical time reserved and the resulting loss to the clinic.
A new booking deposit will be required before another appointment is reserved.
Appointments changed by the clinic
If we need to cancel or rearrange your appointment, your deposit will be transferred in full to your replacement appointment.
If you do not wish to rearrange following a cancellation by the clinic, your deposit will be refunded in full.
Clinical suitability
Treatment is always subject to clinical assessment.
If, following assessment, we advise against treatment or advise postponement for clinical or safety reasons, your deposit will remain transferable or will be refunded if you decide not to proceed.
Refunds
Where a refund is due, it will be returned using the original payment method wherever practicable.
Consultations and Appointments
– Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. The Doctors Method will aim to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
– Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidance may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
– Time slots are allocated in accordance with the services required. If you are more than 15 minutes late your appointment may be cancelled and rescheduled. In this case your deposit will not be refunded.
– We reserve the right to cancel or postpone a consultation or treatment, if you present with what appears to be infective symptoms.
– No dogs are allowed on the premises other than guide dogs.
– Please be aware that the outcome of a paid for consultation may be information and advice that you are unsuitable for treatment.
– It is important that you provide all medical history asked of you. The Doctors Method will not be held liable for any damage caused as a result of withholding information or failure to follow instructions from The Doctors Method staff.
Treatment Courses
– All treatments purchased as a course must be paid for in full in advance of the first treatment
– Courses of treatments must be used within 12 months of purchase. Treatments not used within this time are forfeited and will not be refunded or credited.
– Expired package treatments cannot be credited or refunded.
– Treatment courses that have commenced are not refundable.
– If you wish to cancel your course after it has commenced, the remaining value will be credited to your account after the full cost of the individual treatments that have already been received (or forfeited) have been deducted.
– Account credits are not transferable to other clients.
Injectable treatments
– A complimentary review appointment is offered, ideally 2 weeks after facial Botulinum toxin treatment. This can be booked from 10 days up to 3 weeks after treatment.
– Adjustments made at the review treatment are free of charge.
– If reviews are made more than 3 weeks after treatment, only significant asymmetries or problems will be adjusted at the practitioner’s discretion.
– Filler treatments are charged per vial or by the area. The practitioner will do their best to advise and estimate on the amount of filler required for the desired result. If the desired result is not achieved, further filler may be purchased at the advertised rate.
Refunds
– We cannot refund or exchange prescription products
– An unopened product can be returned within 14 days in an unopened condition and with original receipt for exchange or a credit note.
– Opened products cannot be refunded for any reason unless they are defective.
– If you suffer from an unexpected reaction to any product, please seek advice from our staff. Most reactions are expected and will have been explained to you prior to use of the product – in these cases, The Doctor’s Method staff will advise on future use.
Promotions and Pricing
– Promotional offers cannot be used in conjunction with any other offers unless specifically stated.
– All treatments, products and offers are subject to availability.
– Prices can change at any time without notice.
– If a pricing error has occurred, The Doctor’s Method reserves the right to not proceed with the sale.
Problems with treatment
– Any problems with treatments performed (or products purchased) from The Doctor’s Method should be reported as soon as they are discovered (with photographs where relevant) emailed to info@thedoctorsmethod.com. You will be reviewed as soon as possible by the practitioner who treated you, ideally this should be in person.
– Most problems resolve without long-term complications if they are dealt with promptly. The Doctor’s Method cannot be held responsible for problems that occur or are made worse due to a lack of reporting/updates or following advice given by The Doctors Method.
Complaints
Complaints can be made in writing to The Doctors Method.